Faq
Shipping & Delivery
How long does shipping take?
Standard shipping typically takes 5-7 business days within the US and 10-15 business days for international orders. Expedited shipping options are available at checkout.
Do you offer international shipping?
Yes, we ship worldwide. International delivery times vary by destination and may be subject to customs delays.
Returns & Exchanges
What is your return policy?
We accept returns within 30 days of delivery. Items must be unworn, in original condition with all tags attached. Please contact our customer service to initiate a return.
How do I exchange an item?
To exchange an item, please return the original purchase following our return process and place a new order for the desired item.
Product Care
How should I care for my jewelry?
To maintain quality, we recommend:
- Storing pieces separately to prevent scratching
- Avoiding contact with water, perfumes and chemicals
- Cleaning with a soft, dry cloth
Materials & Quality
What materials do you use?
Our jewelry is crafted from high-quality materials including sterling silver, gold plating, surgical steel, and genuine gemstones. Each product description specifies the exact materials used.
Is your jewelry nickel-free?
Yes, all our jewelry is nickel-free and hypoallergenic, making it suitable for sensitive skin.
Order & Payment
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay.
Can I modify or cancel my order?
Orders can be modified or canceled within 1 hour of placement. Please contact us immediately if you need to make changes.
Customer Service
How can I contact customer service?
Our customer service team is available 24/7 via email at [email protected] or through our live chat feature during business hours (9AM-5PM EST).