Refund policy
Returns & Refunds
At AmaraThread, we want you to be completely satisfied with your jewelry purchase. If for any reason you are not happy with your order, you may return eligible items within 30 days of delivery for a refund or exchange.
Eligibility for Returns
- Items must be unused, unworn, and in their original condition with all tags attached
- Original proof of purchase (order number or receipt) is required
- Personalized/custom-made items cannot be returned unless defective
- Sale/clearance items are final sale unless defective
Return Process
- Contact our customer service at [email protected] to initiate your return
- Pack the item securely in its original packaging
- Include the original invoice or packing slip
- Ship the package to our return address (provided upon approval)
Note: Customers are responsible for return shipping costs unless the return is due to our error.
Refund Processing
- Refunds will be issued to the original payment method within 5-7 business days after we receive and inspect the returned item
- Shipping charges are non-refundable unless the return is due to our error
- For exchanges, we will ship the replacement item once we receive your return
Damaged or Defective Items
If you receive a damaged or defective item, please contact us within 7 days of delivery. We will arrange for a free return and replacement or full refund.
International Returns
International customers are responsible for all return shipping costs and any applicable customs fees. We recommend using a trackable shipping method.
Contact Us
For any questions about our refund policy, please contact our customer service team at [email protected] or through our Contact page.